Privacy policy

StepUpDigiWorld.com website is owned by StepUp DigiWorld, which is a data controller of your personal data.

We have adopted this Privacy Policy, which determines how we are processing the information collected by StepUpDigiWorld.com, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using StepUpDigiWorld.com website.

We take care of your personal data and undertake to guarantee its confidentiality and security.

Personal information we collect:

When you visit the StepUpDigiWorld.com, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the installed cookies on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as “Device Information.” Moreover, we might collect the personal data you provide to us (including but not limited to Name, Surname, Address, payment information, etc.) during registration to be able to fulfill the agreement.

Why do we process your data?

Our top priority is customer data security, and, as such, we may process only minimal user data, only as much as it is absolutely necessary to maintain the website. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that it would identify any particular user of the system.

You can visit the website without telling us who you are or revealing any information, by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the website’s features, or you wish to receive our newsletter or provide other details by filling a form, you may provide personal data to us, such as your email, first name, last name, city of residence, organization, telephone number. You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the website’s features. For example, you won’t be able to receive our Newsletter or contact us directly from the website. Users who are uncertain about what information is mandatory are welcome to contact us via surbhi@stepupdigiworld.com.

Your rights:

If you are a European resident, you have the following rights related to your personal data:

The right to be informed.
The right of access.
The right to rectification.
The right to erasure.
The right to restrict processing.
The right to data portability.
The right to object.
Rights in relation to automated decision-making and profiling.

If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information might be transferred outside of Europe, including Canada and the United States.

Links to other websites:

Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.

Information security:

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and personal data disclosure in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.

Legal disclosure:

We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request

. What Types of Information Do We Collect?

We collect personal information that you provide to us such as name, address, contact information, passwords and security data, and payment information.

We collect personal information that you voluntarily provide to us when you register for the Services by expressing an interest in obtaining information about us or our products and services, when you participate in activities on the services, or when you otherwise contact us.

The personal information we collect may include the following:

Name and contact information. We collect your first and last name, e-mail address, postal address, telephone number, and other similar contact information.
Payment Data. We collect the data necessary to process your payment if you make purchases, such as the number of your payment method (for example, a credit card number) and the security code associated with your payment method.
All payment data is stored by Stripe. You will find the link(s) to their privacy policy here.
All personal information you provide to us must be true, complete, and accurate, and you must inform us of any changes to such personal information.
Google OAuth. When you connect your Google account to our application, we collect and securely store your Google email address to enable email sending on your behalf and the email addresses of your recipients to facilitate message delivery. This data is used strictly for sending emails through our service and displaying responses received in real time, without recording or storing them.
Your Google email address and recipients’ email addresses are securely stored in our system, while email responses remain transient and are never saved. We do not share, sell, or transfer your personal data or your recipients’ data to any third parties.
Additionally, we implement strict security measures to protect the confidentiality of all stored data, ensuring it remains secure and inaccessible to unauthorized parties.
Automatically collected information. Certain information - such as IP address and/or browser and device characteristics - is collected automatically when you visit our Services.
This information does not reveal your specific identity (such as your name or contact information) but may include information about your device and its use, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how you use our Services, and other technical information.
This information is mainly necessary to maintain the security and operation of our services, as well as for our internal analyses and reports. Like many companies, we also collect information through cookies and similar technologies.

2. How Do We Use Your Information?

We process your information for purposes based on legitimate business interests, the performance of our contract with you, compliance with our legal obligations, and/or your consent.

We use the personal information collected through our Services for a variety of business purposes described below. We process your personal information for these purposes in accordance with our legitimate business interests, to enter into or perform a contract with you, with your consent, and/or to comply with our legal obligations.

We indicate the specific reasons for processing next to each purpose listed below. We use the information we collect or receive:

To send you marketing and promotional communications. We and/or our third-party business partners may use the personal information you send to us for marketing purposes, if it is consistent with your marketing preferences. You may unsubscribe from our marketing emails at any time by clicking on the "unsubscribe" link in the emails or by contacting us at: sid@stepupdigiworld.com
To send you administrative information. We may use your personal information to send you information about products, services and new features and/or information about changes to our terms and conditions and policies.
To fulfill and manage your orders. We may use your information to fulfill and manage your orders, payments, returns, and exchanges made through the Services.
To collect your testimonials. We publish testimonials on our services that may contain personal information. Before publishing a testimonial, we will ask for your consent to use your name and testimonial. If you would like to update or delete your testimonial, please contact us at: [invalid URL removed] and be sure to include your name, the location of the testimonial, and your contact information.
To request feedback. We may use your information to request feedback and contact you about your use of our Services.
To protect our services. We may use your information as part of our efforts to ensure the security of our Services (for example, for fraud monitoring and prevention).
Enforce our terms and conditions and policies for business, legal, and contractual purposes.
To respond to legal requests and prevent harm. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.
For other commercial purposes. We may use your information for other business purposes, such as analyzing data, identifying usage trends, determining the effectiveness of our promotional campaigns, and to evaluate and improve our services, products, marketing, and your experience.
We may use and store this information in aggregate, anonymous form so that it is not associated with individual end users and does not contain personal information. We will not use personally identifiable information without your consent.

3. Will Your Information Be Shared With Anyone?

We only share information with your consent to comply with laws, provide you with services, protect your rights, or fulfill business obligations.

We may process or share data on the following legal basis:

Consent: We may process your data if you have given us your specific consent to use your personal information for a specific purpose.
Legitimate Interests: We may process your data when reasonably necessary to meet our legitimate business interests.
Fulfillment of a contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
Legal Obligations: We may disclose your information when we are legally required to do so in order to comply with applicable law, government requests, legal process, court order or legal process, such as in response to a court order or subpoena (including in response to public authorities to meet national security or law enforcement requirements).
Vital Interests: We may disclose your information when we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.
Vendors, consultants, and other third-party service providers. We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and who need access to that information to perform that job. Examples include payment processing, data analysis, email, hosting services, customer service, and marketing efforts. We may allow selected third parties to use tracking technology on the Services, which will allow them to collect data about how you interact with the Services over time.
This information may be used, among other things, to analyze and track data, determine the popularity of certain content, and better understand online activity. Except as described in this policy, we do not share, sell, rent, or trade any of your information with third parties for promotional purposes.
Business Transfers: We may share or transfer your information as part of or in the course of negotiating any merger, sale of business assets, financing, or acquisition of all or part of our business to another company.

4. To Whom Will Your Information Be Communicated?

We only share information with the following third parties. We only share and disclose your information with the following third parties. We have categorized each party so that you can easily understand the purpose of our data collection and processing practices. If we have processed your data based on your consent and you wish to revoke it, please contact us.

Analysis of websites and mobiles: Google Analytics

5. Do We Use Cookies and Other Tracking Technologies?

We may use cookies and other tracking technologies to collect and store your information. We may use cookies and similar tracking technologies (such as web beacons and pixels) to access or store information. If you require further details, you may contact us.

6. How Long Do We Keep Your Information?

We retain your information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless otherwise required by law. We retain your personal information only as long as necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (for example, for tax, accounting, or other legal requirements).

Nothing in this policy will require us to keep your personal information longer than the period of time users have an account with us.

Where we do not need to process your personal information for legitimate business reasons, we will delete it or make it anonymous, or, if this is not possible (for example, because your personal information has been stored in back-up archives), we will store it securely and isolate it from further processing until such time as deletion is possible.

7. Do We Collect Information from Minors?

We do not knowingly collect data from or market to children under the age of 18, nor do we knowingly solicit data from or market to children under the age of 18.

By using the Services, you represent that you are at least 18 years of age or are the parent or guardian of such a minor and you consent to the use of the Services by such minor. If we learn that personal information from users under the age of 18 has been collected, we will deactivate the account and take reasonable steps to promptly delete such data from our records.

If you become aware of any data that we have collected from children under the age of 18, please contact us at: [invalid URL removed].

8. What Are Your Privacy Rights?

In some regions, such as the European Economic Area, you have rights that allow you to access and control your personal information more easily. You may view, modify, or delete your account at any time. In some jurisdictions (such as the European Economic Area), you may have certain rights under applicable data protection laws. These rights may include the right (i) to request access to and obtain a copy of your personal information, (ii) to request correction or deletion, (iii) to restrict the processing of your personal information, and (iv) where applicable, data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. To make such a request, please use the contact details provided below. We will consider and respond to any such request in accordance with applicable data protection laws. If we rely on your consent to process your personal information, you have the right to withdraw your consent at any time. Please note, however, that this will not affect the legality of the processing prior to withdrawal.

If you reside in the European Economic Area and you believe that we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here.

9. Your Account Information

If at any time you wish to review or change your account information or delete your account, you may:

Upon your request to delete your account, we will deactivate or delete your account and information from our active databases. However, certain information may be retained in our files to prevent fraud, troubleshoot problems, assist in any investigation, enforce our terms of use and/or comply with legal requirements.

Cookies and similar technologies. Most web browsers are configured to accept cookies by default.
If you prefer, you can usually choose to set your browser to delete cookies and reject them. If you choose to delete or reject cookies, this may affect certain features or services of our Services. To opt-out of interest-based advertising on our Services visit this site.
Unsubscribing from our marketing emails: You may unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails we send or by contacting us using the contact information provided below. You will then be removed from the marketing email list - however, we will still need to send you service-related emails that are necessary for the administration and use of your account.
The "DO-NOT-TRACK" function. Most web browsers and certain operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting that you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected.
No uniform technological standard for the recognition and implementation of DNT signals has been finalized. For this reason, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online.
If an online tracking standard is adopted and we are required to follow it in the future, we will inform you of this practice in a revised version of this Privacy Policy.

10. What Are Your Rights and How Can You Exercise Them?

In accordance with Articles 15 to 22 RGPD, regarding the data we hold about you, you have the following rights:

Right of access (article 15 of the RGPD)
Right of rectification (article 16 of the RGPD)
Right to erasure (Article 17 of the GDPR)
Right to limit processing (Article 18 of the GDPR)
Right to notification of rectification, erasure or restriction of processing (Article 19 of the GDPR)
Right to data portability (article 20 of the GDPR)
Right to object (article 21 of the GDPR)
Right not to be profiled (Article 22 of the RGPD).

You can exercise these rights:

By clicking on the unsubscribe links available at the bottom of newsletters and marketing emails if you no longer wish to receive them;
If you are a customer, by logging into your administration area and contacting our support;
Alternatively, by e-mail to [invalid URL removed].

If necessary, we may ask you to provide proof of identity, to ensure that your request comes from the rightful owner of the data concerned.

You also have the right to lodge a complaint with the Commission Nationale de l'Informatique et des Libertés (CNIL).

11. Do We Update This Policy?

Yes, we will update this policy as necessary to remain in compliance with applicable laws.

We may update this Privacy Policy from time to time. The updated version will be indicated by a "Revised" date and the updated version will be effective as soon as it is available. If we make any material changes to this Privacy Policy, we may notify you either by clearly posting a notice of such changes or by sending a notice directly to you.

We encourage you to review this Privacy Policy frequently to be aware of how we protect your information.

12. Data Deletion

At any time, you can request the deletion of your account. Your account will be deleted within 30 days, resulting in the deletion of all your data, including your prospects, your campaigns, your message content, your statistics, and any synchronizations you may have.

13. How Can You Contact Us About This Policy?

How can you review, update, or delete the data we collect from you? Under the laws of some countries, you may have the right to request access to, amend, or delete personal information we collect from you under certain circumstances. To request to view, update, or delete your personal information, please submit your request by email or directly via chat from the Waalaxy back office. We will respond to your request within 30 days.

14. Do You Have a Question?

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to surbhi@stepupdigiworld.com.

Maintenance conditions and service level

ConvoSpan/ StepUp Digiworld/ Sudhisha Digital Private Limited reserves the right to further developments and changes in performance (e.g. by using newer or different technologies, systems, procedures or standards) in the course of technical progress and optimization of performance after conclusion of the contract. In the event of significant changes in performance, ConvoSpan/ StepUp Digiworld/ Sudhisha Digital Private Limitedshall notify the Customer accordingly in due time. If the customer suffers significant disadvantages as a result of the service changes, he shall have the right to extraordinary termination of the contract on the date of the change.

The termination must be made by the Customer within two weeks after receipt of the notification of the change in performance.
If new versions of the software are made available, ConvoSpan/ StepUp Digiworld/ Sudhisha Digital Private Limitedshall grant the Customer the rights listed in Section 3 accordingly also for the respective new version.

4.2 System operation

ConvoSpan/ StepUp Digiworld/ Sudhisha Digital Private Limited shall ensure that the provided software is operated in an environment and configuration suitable for the requirements of the customer as well as on hardware suitable for the intended use of the customer. This includes the number and type of servers, regular backups, scalability, power supply, air conditioning, firewalling, virus checking, broadband internet connection.
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ConvoSpan/ StepUp Digiworld/ Sudhisha Digital Private Limited carries out regular backups of the data stock. In the event of data loss, ConvoSpan/ StepUp Digiworld/ Sudhisha Digital Private Limited can restore the customer's data at the customer's express request by means of a recovery procedure.

4.3 System availability

The availability of the network of the data center at the router output on the Internet is 99% on an annual average. The client-side connection to the Internet is the responsibility of the customer. This is not part of the scope of services. The downtime is determined in full minutes and is calculated from the sum of the fault clearance times per year. Excluded from this are those periods which ConvoSpan/ StepUp Digiworld/ Sudhisha Digital Private Limited designates as so-called maintenance windows for optimization and performance enhancement as well as loss of time during fault clearance due to reasons for which ConvoSpan/ StepUp Digiworld/ Sudhisha Digital Private Limited is not responsible and failures due to force majeure.

4.4 Disturbances of the system availability

Faults in system availability must be reported by the Customer immediately after they become known. Before reporting a malfunction, the customer has to check his area of responsibility. In the case of fault reports received within support hours, fault clearance usually begins within one working day. In the case of fault reports received outside support hours, fault clearance shall commence on the following working day. Delays in fault clearance for which the customer is responsible (e.g. due to the unavailability of a contact person on the customer side) shall not be counted towards the fault clearance time.

5. Warranty

It is not possible according to the state of the art to exclude errors in software under all application conditions. However, ConvoSpan/ StepUp Digiworld/ Sudhisha Digital Private Limited guarantees that the software mentioned at is basically usable. The limitation period is one year.
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Errors in the software and any documentation shall be eliminated by ConvoPan free of charge within a reasonable period of time. The prerequisite for this claim to rectification of errors is that the error is reproducible. ConvoSpan/ StepUp Digiworld/ Sudhisha Digital Private Limited may, at its own discretion, either rectify the defect or supply a replacement in order to fulfill the warranty obligation. In particular, ConvoSpan/ StepUp Digiworld/ Sudhisha Digital Private Limited may provide the customer with a new version of the software in order to fulfill the warranty obligation. It shall be equivalent to the elimination of a defect if ConvoSpan/ StepUp Digiworld/ Sudhisha Digital Private Limited delivers an alternative solution to the defective function which allows the Customer to use the software in accordance with the contract.
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Warranty claims are excluded if the software is not used in accordance with the contract. Furthermore, the warranty claims are excluded if the customer makes changes or extensions to the software mentioned in the contract, unless the customer proves that the errors are not causally related to the changes or extensions.
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If a significant program error is not remedied by Convispan in accordance with the aforementioned conditions, the Customer may demand a one-time reduction of the monthly usage fee. ConvoSpan/ StepUp Digiworld/ Sudhisha Digital Private Limited shall have the same right if the production of the error correction is not possible with reasonable effort. If in the course of the error correction it turns out that the problems are due to operating errors or improper use by the customer, ConvoSpan/ StepUp Digiworld/ Sudhisha Digital Private Limited may demand reasonable compensation for the expenses incurred.
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ConvoSpan/ StepUp Digiworld/ Sudhisha Digital Private Limited does not guarantee the fulfillment of the individual requirements of the customer by the software specified in the contract. This applies in particular to the non-achievement of the intended economic success. Warranty claims against ConvoSpan/ StepUp Digiworld/ Sudhisha Digital Private Limited are only due to the direct customer and cannot be assigned.

6. Limitation of liability

In any case, ConvoSpan/ StepUp Digiworld/ Sudhisha Digital Private Limited's contractual as well as tortious liability is limited to INR 500 for personal injury, INR 200 for financial loss, property damage and damage to activities, and INR 100 for loss of data, except in cases of intent and gross negligence. Liability for loss of profit is excluded.
ConvoSpan/ StepUp Digiworld/ Sudhisha Digital Private Limited shall not be liable for disruptions on telecommunication connections, for disruptions on line paths within the Internet, in the event of force majeure, for the fault of third parties or the Customer itself. ConvoSpan/ StepUp Digiworld/ Sudhisha Digital Private Limited assumes no liability for damages that arise if the customer passes on passwords or user IDs to unauthorized persons.

LinkedIn does not allow automation tools, third party software and extensions. Any violations of LinkedIn´s user agreement can result in warnings, temporary and / or permanent bans of user accounts. By using ConvoSpan/ StepUp Digiworld/ Sudhisha Digital Private Limited, the user agrees that the use of ConvoSpan/ StepUp Digiworld/ Sudhisha Digital Private Limited is at the user's own risk and ConvoSpan/ StepUp Digiworld/ Sudhisha Digital Private Limited will be held harmless from claims for any resulting warnings, loss of data or banned accounts.

7. Compensation

A monthly fee agreed in the contract is charged for StepUp services. The fees incurred are invoiced in advance over a period of time.

8. Terms of payment

Payments are made by direct debit or credit card clearing. If the payment deadline is exceeded, services may be restricted in the event of default. The customer is not entitled to offset claims against StepUp/ConvoSpan/ StepUp Digiworld/ Sudhisha Digital Private Limited, unless they are legally established claims or claims recognized in writing by Stepup/ConvoSpan/ StepUp Digiworld/ Sudhisha Digital Private Limited.

9. Confidentiality, data protection

The contracting parties undertake to keep secret the knowledge gained within the scope of the subject matter of the contract - in particular technical or economic data as well as other knowledge - and to use it exclusively for the purposes of the subject matter of the contract.
This shall not apply to information that is publicly accessible or becomes publicly accessible without unauthorized action or omission on the part of the contracting parties or must be made accessible due to a court order or a law. In the event of support assistance with Customer's problems, it may become necessary to access Customer's records. The access can be done via a web meeting with the customer or via database analysis. This access is limited to the period of the respective support measure.
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If personal data must be processed within the scope of the subject matter of the contract, Stepup/ConvoSpan/ StepUp Digiworld/ Sudhisha Digital Private Limited and the Customer shall comply with the statutory data protection provisions.
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Stepup/ConvoSpan/ StepUp Digiworld/ Sudhisha Digital Private Limited points out to the customer in accordance with the Data Protection Regulation (GDPR) that data of the customer will be stored in accordance with our privacy policy.
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In all other respects, the provisions of our data protection declaration shall apply.